Shipping & Returns
Orders are dispatched within 2-3 business days. Australian deliveries generally take 3-6 days to arrive. International deliveries take 1-2 weeks depending on country and courier.
We offer free shipping for Australian orders over $80, or $9.95 flat rate for all other orders. For international orders, shipping costs depend on country and weight of the parcel.
If you require your order to be sent via Express Post, please contact us prior to placing your order as this will incur additional costs.
We are not responsible for shipping delays, lost or stolen packages once they have been marked "delivered" by the carrier. In the unfortunate event of a missing parcel, please inquire with the courier with the tracking number you received in your order update email from us.
If you live locally and would like to pickup your order from our home studio in Artarmon, NSW 2064, select Local Pickup at checkout. Please allow 2-3 business days to process your order. When your order is ready, you will receive an email with instructions.
Please select this option only if you are able to come and pick up.
Orders must be picked up within one week of being notified that your order is ready.
If you change your mind and prefer to have your order delivered, please contact us with your order number so we can send you a shipping invoice.
We do not accept returns or exchanges.
Due to the nature of our handcrafted natural products, please expect some slight variation from batch to batch.
If your product has arrived damaged, please let us know and send us a photo of evidence within 7 days from date of purchase, and contact us so we can work out a solution with you.