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FAQ

Where are you based?

Our home studio is located in Artarmon in Sydney. Everything from design to manufacturing to shipping happens here!

 

Where can I buy your products?

Check out our complete range here in our online store, or hop over to one of our beautiful stockists all over Australia and overseas, and support a local business near you.

 

Are you a sustainable brand?

Our family cares a lot about sustainability, so it is important for Little Balm to be a sustainable brand. Our products are housed in glass jars, cardboard tubes, aluminum tin and recycled PET jars (which will soon be phased out). Most of our products are available to refill. All our orders are packed in biodegradable corn peanuts or paper shreds, and shipped in cardboard boxes with plastic-free tape. We encourage you to reuse or recycle our product containers and shipping supplies.

 

Are the ingredients you use in your products 100% clean?

Absolutely! We only use the highest quality, safe and natural ingredients in our products. There are no artificial fragrances/colours and harmful preservatives.

Our ingredients are sustainable and fair trade, and sourced locally as we love supporting fellow small businesses.

Most of our products are vegan, except for our lip balms which contain beeswax. We only test our products on willing human beings, never on animals.

 

How long do your products last?

    Since our products are 100% natural, and we do not use any unnatural preservatives at all, we recommend enjoying them within 6 months upon opening your purchase. Our products generally have a shelf life of 6-24 months.

    Store in a cool and dry location away from direct sunlight and water for maximum longevity. Discontinue use if the product smells unusual.

     

    Why does my product look or smell different to the one I previously purchased?

    Due to the nature of using 100% natural, clean ingredients, the texture and colours may vary along with temperature changes, and with every harvest. However this should not affect their efficacy, and is what makes each product uniquely beautiful.

     

    Are your products for people who are pregnant, or have sensitive skin or particular allergies?

    While all our products have been carefully formulated with the most sensitive skin in mind, we recommend you to study the full ingredient list on our website on the products you wish to purchase. Please do a patch test and/or consult a healthcare professional. Our products are not intended to treat, cure, prevent, or diagnose any medical condition.

     

    Do you offer custom gift sets?

    Yes! Build your own gift set and include a love note in the Notes section at checkout so we can include your message in your gift.

     

    Do you offer local pickups?

    Yes, if you live locally and would like to pickup your order from our home studio in Artarmon, NSW 2064, select Local Pickup at checkout. Please see more details on here.

     

    I'd love to become a stockist!

    We're so excited and thankful for your interest in becoming part of our family! We'd love to learn more about your business and share what we have to offer, please get in touch with us here.

     

    I'd love to include Little Balm in my next event!

    We'd love to be part of it! Whether you’re planning a wedding, birthday, bridal shower or other significant celebrations, we offer tailored products to your needs. Get in touch with us to chat.